Decoding and Navigating Digital First VS. Customer First
February 13, 2024
Hosted by Bonnie D. Graham
[Download MP3] [itunes] [Bookmark Episode]
Guest Information
Episode Description
Tune in as we explore the intricate relationship between a “Digital First” approach and a “Customer First” strategy. We’re aiming to unravel whether technological advancements can be customer-centric and inherently aligned. Is prioritizing digital initiatives synonymous with priortizing customer satisfaction? How do you successfully align strategies? Our live round table panel conversation with renowned business and industry leaders will shed light on successful strategies, potential pitfalls, and the evolving landscape where technology and customer experience converge. Thought leaders Tara Gambill, Martin Stenzig and Josh Greenbaum join host Bonnie D. Graham to share their insights on this trend and its potential impact on your organization’s success. Tune in – listen or watch – for Decoding Digital First VS. Customer First: Navigating the Nexus of Technology and Customer Experience.
Rizing Evolution: The Future-Proofed Enterprise
Tuesdays at 10 AM Pacific on VoiceAmerica Business Channel
Is your business smarter than your competitors? ChatGPT launched in November 2022, and in the blink of an eye, we realized technology was smarter than many of us. It was a wake-up call to the millions of us who were watching massive people, process, and technology changes occur – and responding conservatively with step changes – avoiding risks we saw in cloud. The future intelligent enterprise we talked about is now. Cloud is not a question of “if”. But when. The discussion has shifted to AI – and how to safely beat the competition to that intelligence. AI and automation require data – quality, real-time data. Which calls for a candidly easy user experience. And that begs for standardized, templated, clean-core solutions. With agility to respond to change and competition. And that means you need solutions with extensibility and integration. The time is now for bold change. Join Rizing, a Wipro company, with host Bonnie D. Graham, as we explore the opportunities to evolve to your future vision now.
Bonnie D. Graham
Bonnie D. Graham produced and hosted her first live talk radio show in 1998 on AM1240–WGBB, Long Island, NY’s oldest terrestrial radio station. A few years later, she moved from terrestrial to Internet radio with her author interview show, “Up Close and Personal.” In 2011, working at the enterprise software leader SAP, she developed the concept for a weekly live global business thought leadership roundtable series on the VoiceAmerica Business Channel – and launched “Coffee Break with Game-Changers” on October 5, 2011. Over the next nine years, Bonnie D. created, produced and hosted 46 additional SAP series on the Business Channel, attracting millions of listeners around the world. Since becoming an independent broadcaster in 2019, she has developed and hosted live radio and podcast series on the Business Channel for eight additional organizations, as well as her own weekly series, “Read My Lips: Cool Conversations with Creatives with akaRadioRed,” on the Empowerment Channel. In 2023, her live-streaming “Technology Revolution: The Future of Now” series was ranked No. 6 on FeedSpot’s Top 70 Technology Podcasts to Listen to in 2023. What powers Bonnie D.’s passion for radio? She “loves speaking with smart people!”
Episode Directory
February 2024
- 2/13/2024: Decoding and Navigating Digital First VS. Customer First Listen Now test
- 2/6/2024: Culture, Strategy and Tech: What Eats What for Breakfast? Part 2 Listen Now test
